What To Do When A Car Dealer Lied
What To Do When A Car Dealer Lied – You may be wondering what to do when a car salesman lies to you. Here is another blog we did about the top 10 dealer scams
Unfortunately, it is common for car dealerships to lie or mislead customers. Sometimes customers do not become aware of false or incorrect information until after they have already signed the contract.
What To Do When A Car Dealer Lied
Whitney, LLP’s Auto Dealership Disputes Lawyers deal with car dealerships for buyers who have been lied to and need help. We help car buyers fight back and sue dealerships for mistakes, lies and fraud. Our auto dealer fraud attorneys have successfully sued new and used dealers throughout Maryland to uncover bad deals and recover damages.
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We offer legal advice. Call us at 410 583 8000 to discuss your potential case or use our quick contact form. Here is our YouTube channel for more information.
Sales lies often come in the form of misleading or withholding information. Sometimes this hidden information is critical to sales.
1. The salesperson tells you that you need to buy a car service contract or other accessories to get financing.
2. The dealer withholds important information from you that affects the desirability or value of the vehicle you are purchasing. For example, they don’t tell you that the vehicle was a rental car.
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3. You get a monthly payment filled with extras you didn’t agree to and the value of the vehicle, taxes and interest.
5. You are shown an old Carfax report that was clean when it was towed, but something happened to the vehicle since then. For example, a salesman drives it and gets into an accident.
This is a common sales trick that people often fall prey to. In this case, the dealer sells you a vehicle under a payment plan that you agree to. The dealer lets you take the vehicle home by falsely telling you that financing has been approved.
A few weeks later, the dealer calls you and tells you that your original financing was declined. They ask you to go in and agree to another financing plan, but it costs a little more. The seller trusts the buyer that he can’t or won’t part with a vehicle he’s had for a few weeks.
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When a car dealer lies to you, you should consider taking legal action. If the dealer lied to you once, they will lie to you again. It is not in their best interest to improve the situation and they often ignore customer complaints. They rarely ignore lawsuits.
If you’ve been lied to or are the victim of an unscrupulous auto dealer, the auto fraud attorneys at Whitney, LLP can help you fight back, open the door to a bad deal, and recover damages.
How can we help you with your car dealership? We offer legal advice. Call us at 410 583 8000 to discuss your potential case or use our quick contact form. The next two months are the best time of year to buy a car. September and October are trade-in times when new models come in — and older ones are discounted. Not coincidentally, it’s also when more people are asking: Is my car dealership lying to me?
“Dishonesty can happen anywhere,” says car expert Lauren Fix. “The key to resolving these situations is to state the facts and try to remove the emotion as much as possible.”
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Customer confidence in car dealerships has recently declined. According to Cox Automotive’s annual survey, only 61% of Americans believe their dealership gave them the best price, up from 65% in 2017. About a third of buyers are not satisfied with their car purchase.
Let’s take a quick tour of the lies some car dealers tell. I will explain how to spot them and how to deal with them. So if you find yourself at the dealership looking for a new set of wheels this fall, no one will steer you wrong.
I have a unique perspective on this problem. As a consumer attorney, I handle a significant number of auto cases. Many drivers claim that the car dealership lied to them when they bought the vehicle.
And they are not alone. This summer, the Federal Trade Commission charged a group of four auto dealers operating in Arizona and New Mexico with a variety of illegal activities. These include falsifying consumer income and down payment information on vehicle finance applications and misrepresenting important finance terms in vehicle advertisements.
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Last year, other auto dealerships, Cowboy Toyota and Cowboy Scion, agreed to settle FTC allegations that it misrepresented loan and lease terms in ads published in a regional Spanish-language newspaper.
It is important to note that most car dealerships are on the rise. Few will lie to you. But they may try to trick you into selling.
I remember buying a Honda a few years ago and the dealership forgot to mention the mandatory $675 “documentation fee” that was excluded from the sticker price. This is the highest fee of its kind in the country.
After that, I never trusted the sticker price again. I asked for the “exclusive price”, a price that includes all taxes and fees. Your dealer will calculate this for you. The dealership might not be happy about it, but you’ll have a much clearer picture of how much you’re going to pay. Plus, you’ll avoid the bait-and-switch maneuver.
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Sonya Steinway, an attorney and co-founder of Outside Financial, which helps consumers understand auto financing options and connect with lenders to get the right loan, says the company’s lies abound.
Another sign of trouble: The seller tries to rush through the paperwork without giving you time to fully review each document. Also, if you walk away without signing a final copy of the contract and the seller offers to forge your signature, don’t complete the purchase – run.
“The Internet is your friend,” says Steinway. “Sites like Repair Pal and others offer prices, service charges and more. Car Care Advisor teaches drivers how and why things go wrong. The key is to stay informed. Knowledge is power.”
When it comes to car pricing, the internet is also your friend. Sites like Edmonds and Kelly Blue Book provide accurate, verified information on car prices. If a dealer tells you that the pages are not accurate, you must decide who is telling the truth.
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For example, many dealers will indicate that a clean Carfax report means a car has a clean registration.
“But that’s not necessarily true,” says Jack McKenzie, managing director of Auto Accessories Garage. “Unless the car owner has filed an insurance claim, an accident or flood won’t show up on a Carfax report.”
Another trick: When the Carfax doesn’t come back clean, dealers may tell you the system is “down.”
They rely on the fact that most buyers are not likely to check a Carfax at home,” says McKenzie.
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If you catch a car salesman lying, you may be tempted to confront the salesman or manager and confess. But that shouldn’t be your first impression. Instead, ask yourself, “If they’re lying about it, so what
Imagine being in a long-term relationship with this company. You may have cleared up that little lie about the car’s value, but imagine you’re coming in for maintenance or repairs. If they bend some data on price, what else will they try?
The point is, you don’t want to work with a company that tells little white lies because there are almost certainly bigger ones out there that you haven’t discovered yet.
All the experts I talked to said that when you catch a salesperson in a lie, you should go to the door. This is especially true of bald-faced lies, such as misrepresenting your income on a loan application.
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“If a dealer writes a different amount of income than you provided, or misrepresents the amount of the down payment you agreed to provide, go immediately and find a new agent,” says attorney Steinway. “Never sign your name to a contract where you know the information is false. Not only is it illegal, it could leave you with more debt than you can afford.”
The more cars I buy, the less I tolerate lies. If a dealership can’t give me a door-to-door price on a car, I’ll walk. If they argue about the price, I walk away. If a salesperson tries to steer me to a more expensive model, I’m out.
And I can’t help but think: If more of us refuse to tolerate lies, will the liars stop? I think you know the answer.
Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit that empowers consumers to solve their problems and helps those who cannot. He is the author of several books on consumer advocacy and writes weekly columns for King Feature Syndicate, USA Today, and The Washington Post. If you have a consumer problem that you cannot resolve, please contact them directly
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